Support Ticketing System

Easily scale and streamline your customer service and drastically improve your customer's experience.

ANAXUS Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.

ANAXUS Support is intuitive, and it’s built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it’s easy to be productive and manage customer interactions.

Bring in customer interactions from anywhere. With features like web widgets, pre-defined ticket responses, and customer search history, give them faster support on their preferred channels at the moment they need it.

Be smart about your support

ANAXUS Support arms you with insights so that you can measure and improve your customer service. Learn what your customers think through customer satisfaction ratings and get analytics on how you’re doing through performance reports and dashboards.

ANAXUS Support is designed to be flexible. It works right out of the box, or it can be configured to your preferences. Customize a workflow or use apps and integrations–any way you use it, ANAXUS Support has the flexibility to fit your support needs.

ANAXUS Support lets you customize your support and configure any workflow. Our software is powerful enough to handle the most complex business, yet flexible enough to scale with you as you grow.

A help desk that helps you

Seamless channel integration - Give your customers the choice. ANAXUS Support allows your customers to connect with you through web or mobile, or start a conversation directly through email, Facebook, Twitter, or any other channel you want.

Ticket forms - Ask the right questions and gather all the information you need from your customers up-front. With ticket forms, you can create multiple support request forms that show a unique set of ticket fields, making it easy for your agents to know what kind of support your customers need.

Conditional & custom ticket fields - Gather all the relevant details you need from your customers through additional conditional or custom fields. These can be made visible to both your agents and customers.